Terms and conditions
Description of goods and services

RIDDLEBOX limited are selling a personality profile which is used by organisations to understand their teams. The organisations buy licenses to run the tests. Each license allows the organisation to run one survey for one individual. The licenses can be used within a year from the date of purchase.
Refund policy

We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it. You have the right to cancel your order within seven days of purchase, or seven days of receipt of the license keys (whichever is longer). If you do not use the licenses after a year, it expires and you will not be refunded for the licenses that have not been used.

If you want a refund within seven days of purchases or seven days of receipt of the license keys and you have not used a single license, you need to request for a refund following our Returns procedure outlined below.
To cancel your order or to get a refund please contact our Customer Services team for advice on 01494259467 between 9am and 5.00 pm, Monday to Friday. Alternately you could contact us on Customerservices@riddlebox.co.uk . We will respond to your email within two working days.
Delivery policy

The licenses you purchase will be active from the moment you complete the transaction and will be valid for a year. You will be able to receive a confirmation of the purchase via email or download it as a PDF which clearly informs about the details of the transaction. When you run a survey, the system will use the licenses purchased and will always use the oldest license first.
Transaction currency

Currently, we accept payments in the following currencies through your website:
GBP- £
Credit/Debit cards accepted

We accept the following cards for completing the transaction
Company's registration name, number and address
Riddle Box Limited

Registered address: Sterling House, 97 Lichfield Street, Tamworth, Staffordshire, B79 7QF

Company registration no: 8026948

Local address: Unit D, Progress Road, Sands Industrial Estate, High Wycombe, HP12 4JD

Phone: +44 1494 259467

Email: Customerservices@riddlebox.co.uk